Time of Delivery and Performance
Delivery dates and periods shall be approximate and subject to change.
1.1 Deliveries of Products to the Customer shall be in accordance with the Company’s delivery schedule. The Company shall not be liable for any loss or damage whatsoever arising as a result of a delay or failure to deliver Products by a particular date or arising as a result of any cause beyond the Company’s control, including any force majeure event or the Customer’s failure to provide adequate delivery instructions. Time for delivery shall not be of the essence unless otherwise agreed by the Company in writing.
1.2 Delivery of Products shall be made by the Company to a reasonably accessible location at the Customer’s premises, (“the Delivery Location”). The Customer shall allow the Company access to such premises and shall use best endeavors to ensure that a responsible person shall be at the place of delivery to take delivery of the Products and to sign for them. In the event of no such person being present at the time of delivery the Customer hereby consents to the Company leaving the Products at what appear to be the premises nominated by the Customer as the place of delivery, and when the Products are so left, risk in the Products shall pass to the Customer and no liability shall remain with the Company in respect of the Products.
1.3 If the Customer fails to take delivery or fails to give the Company adequate delivery instructions at the time stated for delivery then without prejudice to any other right or remedy available to the Company, the Company may do one or more of the following:
1.3.1 charge the Customer the cost of carriage of the refused delivery both to and from the premises of the Customer in addition to the Company’s administration charges involved;
1.3.2 Charge the Customer the full cost price of the Products and a sum in respect of its loss of profit provided that the Company shall use its reasonable endeavor’s to mitigate such loss;
1.3.3 Where the delivery includes Equipment, store the Equipment until actual delivery and charge the Customer for the reasonable cost (including insurance) of storage;
1.3.4 Sell the Equipment at the best price readily obtainable and charge the Customer for any shortfall below the price under the Contract.
2. ACCEPTANCE AND CLAIMS PROCEDURE
2.1 The Customer must check that the quantity and specifications of Products at the time of delivery.
2.2 Claims in respect of short deliveries or damage to Products reasonably visible on inspection must be made to the Company within 24 hours of the time of the delivery which gives rise to the claim. The Customer must retain damaged Products for inspection and collection. Credit will only be granted by the Company if the provisions of this Condition are complied with.
While availing any of the payment method/s available on the Website, DFI will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly because of:
3.1Lack of authorization for any transaction/s, or
3.2Exceeding the preset limit mutually agreed by You and between “Bank/s”, or
3.3Any payment issues arising out of the transaction, or
3.4Decline of transaction for any other reason/s
4. Disputes (Resolutions) Policy
At DFI, has a Dispute Resolution process in order to resolve disputes between Buyers and company e-commerce.
5. Buyer Protection Program
Situations where customer Protection Program Works:
5.1.1 All disputes are subject to jurisdiction of the courts of Penukonda, Anantapur (District), Andhra Pradesh-India.
5.1.2 In case customer is raised for refund or a replacement, DFI will actively work towards reaching a resolution.
5.1.3 The customer can write to firstname.lastname@example.org if any issue arises at any point of time while purchasing or at the delivery time. DFI’s Customer Support team will look into the case to check for possible fraud and if the customer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered.
5.1.4 In due course of resolution, DFI’s Customer Support Team will facilitate to contact a Buyer.
Following restrictions subject to the customer:
5.2.1 There is a limitation period of 45 days in which you have to file the complaint.
5.2.2 Customer can file a complaint to DFI by writing an email to email@example.com
5.2.3 Customers are not entitled to immediate refund of money or replacement of the product. DFI will be first verifying the dispute and will be processing the claims that are valid and genuine.
5.2.4 Claims related to ‘customer remorse’ (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
5.2.5 (Disclaimer) Don’t initiate invalid or false claim or don’t provide incomplete or misleading information because DFI reserves right to initiate civil and/or criminal proceeding against you in these cases.
5.2.6 If there is a delay in shipment or delivery of the item by seller then you cannot file a complaint or entertain any claim from DFI through this mechanism.
6. RETURN OF PRODUCTS AND ORDER CANCELLATION:
DFI does the replacement of delivered products in case of any damage of the products occurs, with the free shipment and no extra charges are applied on customers.
The terms and conditions will be revised as and then by DFI Pvt.Ltd.